Returns Policy

Updated June 24, 2025

If you’re not happy with your order, we’re here to help. Please email us at support@tapstitch.com within 7 days of receiving your package.

What to include in your email

• Your order number

• Photos of the issue (if relevant)

What happens next

• We aim to review all requests within 7 business days.

• If your request is approved, we’ll provide you with the correct return address and instructions.

• Please note: returns sent without prior confirmation may not be accepted.

Conditions for returns

• Items must be unused, unworn, and unwashed.

• We cannot accept items that are worn, stained, damaged, or altered.

• Return shipping costs are the customer’s responsibility.

Refunds

If approved, refunds will be issued back to your original payment method, in the same currency used at purchase.

Items that cannot be returned

• For hygiene reasons: tights, underwear, pajamas, swimsuits, socks, and masks

• Sample items

• Items deliberately damaged

• Items returned more than 7 days after delivery

• Custom items printed correctly to your design/tech pack

• Items no longer wanted due to shipping delays caused by incorrect info provided (wrong address, phone number, etc.)

Cancellations

• Orders not yet in production can be canceled in full.

• Orders in production but not yet shipped can have shipping canceled, with the shipping fee refunded.

• To cancel, contact us at support@tapstitch.com

Late shipping refunds

• Small orders (3–7 business days production, ship by day 8): If not shipped by day 8, you may receive up to 10% refund of the item price as compensation.

• Bulk orders (7–15 business days production, ship by day 16): If not shipped by day 16, you may receive up to 10% refund of the item price as compensation.

• Note: This does not apply if delays are caused by customer-side changes (design edits, added requests, wrong shipping info, etc.). Tapstitch determines if a delay qualifies.

Claim deadlines

• Misprinted, damaged, or defective items: claims must be made within 7 days of delivery.

• Lost packages: claims must be made within 7 days of the estimated delivery date.